Privacy policy
There is a part of the mandatory personal information we must obtain from the customer before working on the request. Personal information such as your name, contact phone number, email address, and country of residence are requested.
We want to declare our commitment to protecting the property and intellectual rights of our customer services. It cannot be disclosed or promoted to any third party.
In some cases, users may provide us with personal information without us asking for it or through means not intended to collect certain types of information. While we may take reasonable steps to protect such data, the user has bypassed our systems, processes, and control. Therefore, the information provided will not be subject to this Privacy Policy.
We may request, collect, or process the following information:
Account details: username, password, and profile picture.
Contact details: email address and phone number.
Location details: physical address.
Identity details: full name and proof of identity.
How you use personal information
The information we request, collect, and process is mainly used to provide users with the product or service they have requested. More specifically, we may use your personal information for the following purposes:
Provide the service or product you have requested.
Facilitate the creation of a user contract.
Provide technical or other support.
respond to inquiries about our services, or respond to any complaints;
Promote our programs or other services that may be of interest to you (unless you opt out of such communications through your email);
Perform data analysis, research, build and improve the platform;
Comply with legal and regulatory obligations;
Create a non-disclosure confidentiality contract;
For other purposes with your consent, unless you withdraw your consent for such purposes.
Contact our privacy officer
If you have an inquiry or complaint about the way we handle your personal information, or seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact our Privacy Officer as follows:
• Contact customer service [email protected]
• Email communication [email protected]