Terms and Conditions

The terms and conditions agreement is a contract between the Company and the clients. To make the Services available to them, and in exchange for using them, they warrant that they will follow the rules in our Terms and Conditions Agreement.

Access to our intellectual property rights may be available to any user who visits our website. This includes trademarks, copyrighted material, and other elements that make our website or service unique.

The User manages the main methods of accessing and using this website and its services through the Terms.

These Terms of Use ("Terms and Conditions"). These terms cover all services offered by ibgates.com. Be sure to check them carefully before using our services.

In doing so, gates always enjoy a contractual relationship with end customers based on mutual consent, where the Company (its employees) performs the services.

Jobs are not advertised publicly but are transmitted to the Company's management through internal correspondence; that is, no one can see the work's contents, requirements, and results except the customer and the employees in charge of completing the task.

After successful processing, the gates team uploads the result to the platform by the agreed deadline.

The detailed agreement will be clarified based on the specific project. We do not allow any party to violate any laws or the rights of third parties when processing jobs. This also applies according to the results of the work and its provision.

Since the data loss on the platform cannot be completely ruled out, we undertake to make a backup copy on the website, save it for a maximum of six months, and then delete it from the database.

The Company is under no obligation to provide any work to the Client, nor is the Client under any obligation to accept any work that may be submitted, except for the work agreed upon under this Contract for the Services.

You fully agree to follow the stated and written terms and conditions once you access and use the website.

You acknowledge that you have permission by simply entering these Terms and Conditions and fully agree to the terms and conditions disclosed.

1. Define policies

The Services cover various tasks, including data entry, financial services, information technology services, and other business services requested by our clients.

The Terms and Conditions cover the guarantee that information and data will not be stolen from other Internet sites.

"Agent" means an individual hired by our company to complete client assignments and works for us in a full-time position or as a freelancer. They meet your tasks by a legal agreement with us.

"Personal Account" "Account" is intended for a personal section with special access created to be used by the User to provide a better level of services offered. The account can be accessed with a unique password and username.

An "order" covers a customer's digital request for a specific type of service. The command specifies all requirements and additional order information. The customer selects the order details and sends them to us in the form of an email.

"Product" states the result of the order. It remains a digital document that includes a unique piece of personal work done by one of our employees by the requirements provided.

"Customer information" refers to different files that contain information about customers. We have the right to keep customer information in files of a specific size and shape we choose.

2. Registration and application procedures

• You need to create your account to place an order on our platform.
• You must fill in the information required to register and create a personal account.
• The requested information can include your name, email address, and phone number.
• You need to update the information if one of the listed information changes.
• You can contact customer service to make changes as well.
• You must fill out a form to place an order on the platform.
• The methods mentioned in the application form are the only ways to apply on the site.
• You need to announce the order details, including the amount of work, deadline, delivery information, and requirements for additional charges. Please ensure that you provide correct and detailed information when placing an order, as it is your responsibility to provide only relevant and most recent data.

3. Payment and Discount Policy

When you place an order on the Website, you disclose your consent to purchase a service from our company. Once we get your payment, we will complete your order immediately.

Customers can choose the payment method from the list of payments offered.

Check the homepage for a list of available payment methods.

The company's management relies on major electronic payment gateways, PayPal and AmazonPay, to secure electronic payment methods for customers, and the company's management is of the same importance.

You can get a discount percentage if you have a discount coupon, and if the electronic coupon discount period has expired, you cannot use the discount method.

In large projects with significant financial value, the payments may be divided into three stages as a maximum.

The company is not responsible for any delays in financial payments due to delays in bank transfers or other factors.

We can provide customers with special promotions and discounts at our discretion. We are not responsible for late payments or any other banking problems.

Our customers are responsible for any taxes in addition to VAT.

You may be subject to additional taxes depending on the laws of your jurisdiction or country of residence.

These payments can be added to the final price of an order.

Once you read these, you acknowledge your willingness to comply with the state tax laws in your area.

4. Request process

4.1. Order Verification

We reserve the right to review a customer's order to ensure that their requirements have been thoroughly followed. If we discover that all conditions are unmet, we reserve the right to improve the ranking and accept, reject, or cancel it.

4.2. Order modifications

• The customer can modify the order details and requirements only before the assigned employee starts completing it.
• You can add other requirements or change work details, deadlines, or delivery dates only once.

4.3. Communication channels

We encourage communication between the client and the company. We also guarantee excellent contact with our customer support. You can use our available means of communication, including live chat, email, phone, messenger, or WhatsApp. You can only reach the employee using the internal chat after the request has been assigned to a customer service agent.

4.4. Order tracking:

You can track the progress of your order in your account. Changes to the status of a submitted order are displayed in your account immediately. You can also communicate through internal chat to see the progress of your work.

5. Deliver the services

We always ensure that the order will be delivered on time.

Customers are responsible for providing delivery channels relevant to the order. We are not responsible for failed customer attempts to obtain an order due to an incorrect email address causing blocking filters on the customer's machine. If you face any issues with order delivery, you can contact our customer support.

The customer is responsible for downloading the order promptly once it has been delivered to a personal account. Request review

Check our review policy for detailed information about application review.

We can refuse to appeal a review if a customer's order disrupts the order settings that the customer submitted initially. You can make additional changes but only for an additional fee.

We reserve the right to decline multiple review requests.

6. Account information and security

If you want to order on our website, you must register and create your account. You must provide your personal information, including your name, email address, and phone number. It would help if you typed in your name, which will be used as your username. Further, you will create your password to enter your account.

Be aware that you are responsible for your account. Therefore, be sure to keep your data confidential.

Once you submit data and information to us and use your account, we assume all actions mentioned are your choice. When you are concerned about someone accessing your account without your consent, please change your password or contact customer service for assistance.

Google protects our security system as the primary protector of our databases. If there is a suspicion that your account or password has been hacked, we will send you a message quickly to change the password.

The company has no right to know the customer's data other than the email name in the database, meaning we do not have the right to know your password or any other confidential data.

7. Website use, suspension, and termination of use

Be aware, however, that you are permitted to access the website for personal and non-commercial reasons only.

You may not use the website or any part of it for illegal reasons. In particular, you are prohibited from doing the following:

• Share disruptive, distressing, offensive, illegal material or otherwise break laws.
• Sharing material that encourages illegal activity replaces violations.
• Restrict proper use of the website by another customer.
• Create, store, or share electronic and hard copies of writings and materials protected by copyright regulations that you may not share.
• In the event of a breach of any of these terms and conditions, the responsibility for the possible consequences rests solely with you.
• We have substantial grounds to consider using your account as a real threat to the regular operation of the Company's Website or other custom options. In that case, we reserve the full right to terminate your account until the required investigation is carried out.

8. Governing laws

The terms and conditions provided are secured and governed by Egyptian law.

9. Modifications

We reserve the right to adapt and change the specifications, features, and data relating to our product or services or to place certain parts or services under permanent or temporary suspension. You fully agree to the revised Terms and Conditions by continuing to use our websites. You are also responsible for regularly checking and reviewing our Terms and Conditions section.

10. Contact Data

If you need more information and data about the terms and conditions disclosed, our website.

Email and our services, please get in touch with us through the contacts on our contact page or your account page.